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  1. Beyond Identity
  2. Product Documentation
  3. Troubleshooting

Troubleshooting

  • I receive an invalid client certificates error when attempting to register my passkeys
  • Passkey not showing / Passkey already imported on macOS
  • Collecting Local Logs from an Endpoint
  • New Browser Log In
  • Error Logging in with Beyond Identity - Authenticator not installed
  • I receive an invalid token_id or invalid JWT error when trying to authenticate
  • My credential isn’t working when I try to login due to a missing certificate.
  • My Passkey could not be found when I try to login
  • My passkey isn’t working when I try to login due to a certificate that is no longer active
  • Version 2.65.0 Release Notes
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